About Us

At TrueClean GTA, we don’t just clean — we elevate your space with meticulous detail, reliable service, and eco-friendly products, all tailored to meet the needs of Toronto’s busy restaurants, banks, and Airbnbs. Our commitment to consistency, trust, and flawless results sets us apart from the rest. Our story is just beginning — but it’s built on a strong foundation of hard work, trust, and a deep passion for cleanliness. As a locally-owned cleaning service based in Toronto, we started with one simple goal: to bring a new level of reliability and attention to detail to the commercial cleaning industry. What sets us apart isn’t just our high standards or eco-friendly products — it’s the personal pride we take in every job, big or small. We treat every space like it’s our own, and every client like a valued partner.

TrueClean GTA Logo

Service Agreement

Last Updated: November 2025

1. Introduction

Welcome to TrueClean GTA! By booking or receiving our cleaning services, you agree to the following terms and conditions. These policies ensure transparency, professionalism, and mutual respect between TrueClean GTA (“we,” “our,” “us”) and our valued clients (“you,” “your”).

2. Services Provided

TrueClean GTA provides professional cleaning services across the Greater Toronto Area, including but not limited to:

  • Residential Cleaning
  • Deep Cleaning
  • Move-In / Move-Out Cleaning
  • Airbnb & Short-Term Rental Cleaning
  • Commercial & Office Cleaning

Detailed descriptions of each service can be found on our website or discussed at the time of booking.

3. Booking & Scheduling

  • Appointments can be booked online or by phone at (647) 961-3250.
  • We recommend scheduling at least 48 hours in advance.
  • For same-day or emergency service, we will do our best to accommodate based on availability.
  • Please provide accurate property details and access instructions when booking.

4. Pricing & Payments

  • All pricing is provided before service begins.
  • Payment is due upon completion of service unless otherwise stated in writing.
  • Accepted payment methods: E-transfer, Credit Card, or Cash.
  • A 50% deposit may be required for first-time or large-scale jobs.
  • Recurring clients may request weekly or bi-weekly invoicing.

5. Cancellations & Rescheduling

  • Cancellations must be made at least 24 hours in advance.
  • Less than 24-hour notice may result in a $50 cancellation fee.
  • Rescheduling within the same week is subject to cleaner availability.

6. Access to Property

  • Clients must ensure cleaners have entry access at the scheduled time.
  • If we cannot access the property, a $50 lock-out fee may apply.
  • Clients do not need to be home, but TrueClean GTA is not responsible for unsecured property after cleaning.

7. Satisfaction Guarantee

Your satisfaction is our top priority! If you are not completely happy with your cleaning, contact us within 24 hours and we will return to address the issue at no extra cost.

8. Health & Safety

  • We use professional, safe, and effective cleaning products.
  • Please inform us of allergies or product preferences before your appointment.
  • For safety reasons, we do not move heavy furniture, clean hazardous materials, or reach beyond safe limits.

9. Liability & Damages

  • TrueClean GTA is insured and committed to handling your property with care.
  • Report accidental damage within 24 hours of service.
  • We are not responsible for pre-existing damage or unsecured items.

10. Privacy Policy

We value your privacy. All personal and property information is kept strictly confidential and never shared or sold to third parties.

11. Changes to Terms

TrueClean GTA reserves the right to update or modify this Service Agreement at any time. Updates will be posted on this page with the revised effective date.

12. Contact Us

For questions, feedback, or service concerns, please contact us:

TrueClean GTA — We Keep Toronto Shining 🌿💧

Our Core Values

At TrueClean GTA, our work is guided by values that reflect our commitment to excellence and integrity in every space we clean: Trust & Reliability: We believe that trust is earned through consistent, dependable service. Our clients count on us to show up on time, do the job right, and respect their space. Attention to Detail: Clean isn’t just a look — it’s a standard. We go beyond the surface to ensure every corner, fixture, and floor is spotless and sanitary. Professionalism: From our communication to our uniforms, we maintain a professional image that reflects the high standards of our clients and our work. Customer-Centered Service: Every client’s needs are unique. We listen, adapt, and tailor our services to deliver exactly what each space requires — no more, no less. Integrity & Transparency: We believe in honest work and clear communication. No hidden fees, no shortcuts — just straightforward, honest service. Sustainability: Whenever possible, we use

Customer Satisfaction

TrueClean GTA ensures customer satisfaction and builds trust through a combination of reliability, transparency, and personalized service: Consistent, High-Quality Results: We follow a thorough, step-by-step cleaning process that ensures every job meets our high standards, leaving no detail overlooked. Clear Communication: From booking to follow-up, we keep clients informed and involved. We listen carefully to their needs and provide honest, upfront quotes with no hidden fees. Punctuality & Professionalism: Our team arrives on time, in uniform, and fully prepared. We treat every space with care and respect, just as if it were our own. Tailored Services: Each client gets a cleaning plan that fits their specific needs and schedule — whether it’s a daily bank clean or a quick turnover for an Airbnb. Customer Walkthroughs & Feedback: After each clean, we encourage a walkthrough or check-in to make sure everything is done to the client’s satisfaction. We actively seek feedback to improve and grow. Trustworthy Team Members: All team members are vetted and trained to uphold TrueClean GTA’s core values: honesty, integrity, and attention to detail.